We realize you may have questions or concerns about our products and services. To help address your inquiries, we have assembled a list of frequently asked questions, organized into sections.
Placing an Order
Q: Is a prescription necessary to buy medication from your pharmacy?
A: For prescription medications, a valid prescription from your doctor is needed. Over-the-counter medications can be purchased without a prescription.
Q: Can I order over the phone or through live chat?
A: Yes, feel free to place your order by calling our toll-free number or using the live chat feature on our website.
Q: How should I submit my prescription?
A: Email your prescription to email@example.com or upload it directly on our website during checkout.
Q: Am I able to cancel or change my order after it has been placed?
A: Contact our customer support team as soon as possible if you need to alter or cancel your order. We will do our best to accommodate your request.
Shipping and Delivery
Q: What are the shipping costs?
A: We provide two shipping options: standard shipping for $10 and express shipping for $30. Orders over $200 qualify for free shipping.
Q: How long will it take for my order to be delivered?
A: Standard shipping usually takes 10-14 business days, while express shipping takes 5-7 business days.
Q: Can I track my order’s progress?
A: Yes, within 2 business days of placing your order, you will receive a tracking number. Use the provided tracking number to monitor your package’s status.
Q: Do you offer international shipping?
A: We ship to numerous countries worldwide. For more information on international shipping, please contact our customer support team.
Returns and Refunds
Q: What is your policy on returns?
A: Unopened and undamaged products can be returned within 14 days of receipt for a refund. Reach out to our customer support team for help with returns.
Q: How do I request a refund?
A: Contact our customer support team, who will guide you through the refund process.
Q: Are the medications you offer authentic and safe?
A: We exclusively supply licensed generic medications from trustworthy manufacturers.
Q: How do generic medications differ from brand-name medications?
A: Generic medications contain the same active ingredients as their brand-name equivalents but are typically more affordable.
Q: Are the medications in your catalog approved by the FDA?
A: Our medications have received approval from their respective regulatory authorities in the countries where they are produced.
Payment and Security
Q: Which payment methods do you accept?
A: We accept major credit cards such as Visa and MasterCard, as well as bank transfers.
Q: Is my personal information secure on your website?
A: The security of your personal information is of utmost importance to us. Our website utilizes SSL encryption to safeguard your data.
Q: How can I reach your customer support team?
A: You can contact us via phone, email, or our live chat feature. For more details, visit our Contact Us page.
Q: When is your customer support team available?
A: Our customer support team operates Monday to Friday, from 9:00 AM to 6:00 PM (EST).